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QUALITY INFORMATION
Contact Detail
Name :

 

      

Title :

       

Address :

       

City :

       

State :

       

Zip :

       

Phone :

       

Fax :

       

Email :

       
How would you rate the last product you purchased in terms of the following?(1=Very Poor,5=Very Good)
Ease of placing order :    1     2     3     4     5 

 

      
Product was delivered when expected :    1     2     3     4     5 

 

      
Product has performed as expected :    1     2     3     4     5 

 

      
When requesting quotations from Oseco, which do you prefer?
Website quotation form Call to representative Email to representative
Fax to representative

 

 Other:  
   

 

      
How would you rate the following aspects related to communication from Oseco?(1=Very Poor,5=Very Good)
Overall ease of getting information about Oseco products :    1     2     3     4     5     N/A 

 

      
Literature—quality of information about Oseco products and solutions :    1     2     3     4     5     N/A 

 

      
Website—ease of use :    1     2     3     4     5     N/A 

 

      
Oseco sales personnel—courtesy and helpfulness:    1     2     3     4     5     N/A 

 

      
Oseco sales personnel—competence and knowledge :    1     2     3     4     5     N/A 

 

      
Oseco sales personnel—follow-through with information requests :    1     2     3     4     5     N/A 

 

      
Local representatives for Oseco—courtesy and helpfulness :    1     2     3     4     5     N/A 

 

      
Local representatives for Oseco—competence and knowledge :    1     2     3     4     5     N/A 

 

      
Local representatives for Oseco—follow-through with info requests:    1     2     3     4     5     N/A 

 

      
Follow-up communications:    1     2     3     4     5     N/A 

 

      
Are there any ways Oseco should improve its communications? (Please describe)
How would you rate Oseco products and services in general?(1=Very Poor,5=Very Good)
Assistance in helping you find solutions to pressure relief needs :    1     2     3     4     5 

 

      
Value of Oseco products :    1     2     3     4     5 

 

      
Quality of Oseco products:    1     2     3     4     5 

 

      
Innovativeness of Oseco products:    1     2     3     4     5 

 

      
Quality of technical support when needed:    1     2    3     4     5 

 

      
Order delivery lead time :    1     2     3     4     5 

 

      
Are there any ways in which Oseco should improve its products or services? (Please describe)
Do you purchase rupture disks and panels from other sources?
 Yes     No 
If other sources are used, what does Oseco do better than other sources?
If other sources are used, what does Oseco NOT do as well as other sources?
Do you have any other comments about Oseco products or services?
Overall, how would you rate all your experiences with Oseco?
 Very poor     Poor     About average     Good     Very good 
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